Communications Coordinator, One-Stop/Scholarship Services - 005143

University of South Alabama; Mobile (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

The University of South Alabama’s One-Stop department seeks a Communications Coordinator to develop and manage communications for One Stop and Scholarship Services. This role supports student navigation and completes outreach through multiple channels.

The position emphasizes strategic communications, data reporting, and collaboration with campus partners to promote services and events across the university.

Qualifications

• Bachelor’s degree required and two years related experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Delivers an exceptional student-centered, start-to-finish one-stop experience across multiple mechanisms.
• Supports students to navigate the university and reach completion goals.
• Oversees development of a communications strategy and timeline for One Stop and Scholarship Services.
• Manages outreach campaigns using email, text, robocalls, website, and social media.
• Tracks data and builds reports to enhance communication strategy, and maintains social media calendars.
• Works with campus partners to cross-promote information and events related to One Stop and Scholarship Services.
• Leads events to promote One Stop and Scholarship Services and serves as Webmaster for related sites.

Education

Bachelor's degree

Job description

Posting Details

Position Number: 005143

Position Title: Communications Coordinator, One-Stop/Scholarship Services - 005143

Division: Finance and Administration

Department: 172653 - SFS One-Stop

Minimum Qualifications: Bachelor’s degree from an accredited institution as approved and accepted by the University of South Alabama and two years of related experience. An equivalent combination of education and experience may be considered.

Preferred Qualifications:

Job Description Summary: The University of South Alabama’s One-Stop department is seeking to hire a Communications Coordinator, One-Stop/Scholarship Services. Interested candidates should apply to be considered.

Essential Functions

These are the job duties required of the position.

• Delivers an exceptional student-centered, culturally responsive, start-to-finish one-stop experience across multiple mechanisms.
• Directly supports student efforts to successfully transition to USA and reach their completion goals, guiding applicants and students who need additional support to navigate the student experience.
• Oversees the development and management of a communications strategy and timeline for One Stop and Scholarship Services.
• Manages the development and implementation of One Stop and Scholarship Services outreach campaigns utilizing a variety of mechanisms including but not limited to email, text, robocalls, website, and social media.
• Tracks data and builds reports to enhance communication strategy.
• Creates, maintains, and manages the social media calendar and publishes content for One Stop and Scholarship Services.
• Works with other campus departments to cross-promote information and events related to One Stop and Scholarship Services.
• Leads the development and execution of events to promote One Stop and Scholarship Services.
• Serves as the Webmaster and is responsible for maintaining and enhancing the One Stop and Scholarship Services websites.
• Develops and orders marketing materials and promotional items to promote awareness of One Stop and Student Financial Services departments.
• Assists as needed with departmental emails, phone calls, Live Chat, Slack coverage, and team training.
• Logs conversations with students/families in the database for audit trail purposes.
• Provides accurate information quickly, efficiently, and with a positive attitude by demonstrating a high level of communication skills and extensive knowledge to ensure students, families, faculty, and staff feel supported.
• Attends and participates in scheduled events during and after office hours, as needed.
• Participates in extended office hours as scheduled during the year.
• Participates in or leads department and division committees as assigned.
• Provides general office support that assists in the functioning of the office.
• Regular and prompt attendance.
• Ability to work schedule as defined and additional hours as required.
• Related duties as required.

Posting Information

Number of Vacancies: 1

Job Open Date: 10/30/2026

Open Until Filled: No

Working Days: Monday - Friday

Working Hours: 8:00 a.m. - 5:00 p.m.

Job Location: Main Campus

Full-time or Part-Time: Full Time

Regular or Temporary: Regular

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Are you at least 18 years of age?
   • Yes
   • No
2. Do you have a legal right to work in the United States?
   • Yes
   • No
3. The University of South Alabama typically does not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?
   • Yes
   • No
4. What is the highest level of education you have completed?
   • Less than High School
   • High School Diploma or equivalent
   • Associates Degree
   • Bachelors Degree (or will obtain within 6 months)
   • Masters Degree (or will obtain within 6 months)
   • Terminal Degree (or will obtain within 6 months)
5. How many years of related experience do you have?
   • Less than 1 year
   • Between 1 - 3 years
   • Between 3 - 5 years
   • Between 5 - 7 years
   • More than 7 years
6. How did you hear about this position?
   • USA website
   • LinkedIn
   • Zip Recruiter
   • Indeed
   • HigherEd Jobs
   • Alabama Career Center / Alabama Works
   • Facebook
   • Word of mouth
   • Other

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO.

EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.

Annual Security and Fire Safety Report

The University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at: http://www.southalabama.edu/departments/police/resources/fireandsafetyreport.pdf. You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688.

Equal employment opportunity, including veterans and individuals with disabilities.

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