Scholarship Officer I

University of South Alabama; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of South Alabama’s Office of Scholarship Services seeks a Scholarship Officer I to manage outside scholarship processing, verify donor payments, and maintain records on Banner. The role collaborates with One-Stop, Registrar, and Student Academic Success to ensure accurate data and compliance, while supervising student assistants and handling frontline inquiries.

The position offers full-time hours on main campus, with events and reporting duties as needed to support student financial

Qualifications

• Requires Bachelor's degree and one year of professional experience in financial services or related field.
• An equivalent combination of education and experience may be considered.
• Experience in student support services is preferred.

Responsibilities

• Manages outside scholarship processing and verification in Backpack.
• Enters and tracks outside donor scholarship payments in Banner.
• Maintains historical record of outside scholarship checks received.
• Coordinates the outside scholarship deposit process, reconciliation, and return of funds.
• Coordinates with outside scholarship providers to ensure accurate student data for invoicing and payment processing.
• Acts as liaison with outside scholarship providers and students on data release forms and assists with compliance monitoring.
• Assists in gathering data for reporting purposes and scholarship cleanup in Banner.
• Coordinates the scholarship deferment and exception request process.
• Coordinates with Student Academic Success to support the Earn Back Program.
• Coordinates with the Registrar’s Office to update Residency codes related to scholarship eligibility.
• Coordinates with One-Stop to develop and disseminate scholarship information and communications.
• Organizes and hosts student-focused events with JagSPOT and Student Financial Services.
• Assists in developing and executing the departmental communication plan.
• Supervises student assistants including training, scheduling, and timesheet approval.
• Provides front-line support managing the departmental email, phone, and walk-ins.
• Logs conversations with students/families in the database for audit trail purposes.
• Processes Salesforce cases issued to the department and escalates as needed.
• Maintains office supplies and places orders as needed.
• Delivers accurate information with a high level of communication to support students, families, faculty and staff.
• Provides general office support for the office operations.
• Participates in or leads department and division committees.
• Attends events during and after office hours and maintains regular attendance.

Skills

Professional experience

Student support experience (preferred)

Education

Bachelor's degree in a related field

Job description

Bachelor’s degree in a related field from an accredited institution as approved and accepted by the University of South Alabama and one year of professional experience in financial services or a related field. An equivalent combination of education and experience may be considered.

Experience in student support services is preferred.

Job Description Summary

The University of South Alabama’s Office of Scholarship Services is seeking to hire a Scholarship Officer I.

Essential Functions

These are the job duties required of the position.

• Manages outside scholarship processing and verification in Backpack.
• Enters and tracks outside donor scholarship payments in Banner.
• Maintains historical record of outside scholarship checks received.
• Coordinates the outside scholarship deposit process, reconciliation process, and the return of funds.
• Coordinates with outside scholarship providers to ensure accurate student financial data for invoicing and payment processing.
• Acts as liaison with outside scholarship providers and students on data release forms and assists with monitoring internal compliance.
• Assists department staff with gathering data for reporting purposes and scholarship cleanup in Banner.
• Coordinates the scholarship deferment and exception request process.
• Coordinates with Student Academic Success to support the Earn Back Program.
• Coordinates with the Registrar’s Office to update student Residency codes as they relate to scholarship eligibility.
• Coordinates with One-Stop regarding the development, maintenance, and dissemination of scholarship information and communications via the website, social media, Constant Contact, marketing materials, and campus outreach.
• Serves as point person – in partnership with One-Stop – to organize and host student-focused events, communications with JagSPOT and Student Financial Services, and collaborations with campus partners to feature scholarships and JagSpot at campus events.
• Assists in developing and executing the departmental communication plan/timeline.
• Supervises student assistants to include training, scheduling, and timesheet approval.
• Serves as front-line support managing the departmental email account, phone calls, and walk-ins.
• Logs conversations with students/families in the database for audit trail purposes.
• Processes Salesforce cases issued to the department by USA One-Stop and escalates as needed.
• Maintains office supplies and places orders as needed or requested.
• Provides accurate information quickly efficiently, and with a positive attitude by demonstrating a high level of communication skills and extensive knowledge to ensure students, families, faculty and staff feel supported with a student-first mentality.
• Provides general office support that assists in the functioning of the office.
• Participates in or leads department and division committees as assigned.
• Attends and participates in scheduled events during and after office hours as needed.
• Regular and prompt attendance.
• Ability to work schedule as defined and additional hours as required.
• Related duties as required.

Posting Information

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 11/04/2026

Job Close Date

Open Until Filled Yes

Special Instructions to Applicants

Working Days

Working Days Monday - Friday

Working Hours

Working Hours 8:00 a.m. - 5:00 p.m.

Job Location

Job Location Main Campus

Full-time or Part-Time

Full-time or Part-Time Full Time

Regular or Temporary

Regular or Temporary Regular

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you at least 18 years of age?
  • Yes
  • No
• * Do you have a legal right to work in the United States?
  • Yes
  • No
• * The University of South Alabama typically does not sponsor individualsfor staff positions. Will you now or in the future require sponsorship for employment visa status?
  • Yes
  • No
• * What is the highest level of education you have completed?
  • Less than High School
  • High School Diploma or equivalent
  • Associates Degree
  • Bachelors Degree (or will obtain within 6 months)
  • Masters Degree (or will obtain within 6 months)
  • Terminal Degree (or will obtain within 6 months)
• * How many years of related experience do you have?
  • Less than 1 year
  • Between 1 - 3 years
  • Between 3 - 5 years
  • Between 5 - 7 years
  • More than 7 years
• * How did you hear about this position?
  • USA website
  • LinkedIn
  • Zip Recruiter
  • Indeed
  • HigherEd Jobs
  • Alabama Career Center / Alabama Works
  • Facebook
  • Word of mouth
  • Other

Required Documents

• Resume
• Cover Letter

Optional Documents

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment OpportunityInvestigator or the Associate Vice President, Finance and Administration/CHRO.

EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.

Annual Security and Fire Safety Report
The University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at: http://www.southalabama.edu/departments/police/resources/fireandsafetyreport.pdf . You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688.