Oncology Patient Specialist 1

Inova Health; Falls Church (VA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision coverage

Retirement plan with 5% match

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support sessions for you

Zusammenfassung

Inova Cancer Center's Outpatient Clinic in Fairfax, VA seeks an Oncology Patient Specialist 1 for full-time day shifts (7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm). The role greets patients, collects information, and helps direct them to appropriate oncology services while coordinating with departments for smooth patient flow.

The position emphasizes patient access, safety, and service excellence in a leading healthcare system that offers strong benefits and growth opportunities.

Qualifikationen

• Minimum qualifications include a high school diploma or equivalent.
• 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.

Aufgaben

• Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; interviews patients to secure and document required medical, financial, demographic and insurance information.
• Resolves problems by clarifying issues, researching/exploring answers and implementing solutions.
• Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
• Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
• Gathers information about customer complaints in a courteous and professional manner; expresses sincere concern and empathy when dealing with customer complaints.
• May perform additional duties as assigned.

Kenntnisse

Customer service

Healthcare experience

Communication

Ausbildung

High School diploma

Jobbeschreibung

Inova Cancer Center's Outpatient Clinic in Fairfax, VA is looking for a dedicated Oncology Patient Specialist 1 to join the team. This role will be full-time day shift: Monday-Friday. Available shifts are: 7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

• Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
• Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.
• Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
• Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
• Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
• Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.
• May perform additional duties as assigned.

Minimum Qualifications

• Experience: 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.
• Education - High School diploma or equivalent.

Preferred Qualifications

• Healthcare experience preferred.
• Associate's degree or higher degree preferred.