Oncology Patient Specialist 1

Inova Health System; Falls Church (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

Retirement match

Tuition assistance

Student loan repayment

Mental health support

Paid time off

Paid parental leave

Job summary

Inova Health System in Falls Church, VA is seeking an Oncology Patient Specialist 1 for a full-time, on-site day shift. Typical options include 7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm.

The role focuses on excellent patient service, accurate intake, and coordination across departments to support oncology services. Requires 2 years in healthcare access or related customer service and a high school diploma, with Inova offering strong benefits and growth opportunities.

Qualifications

• Minimum 2 years in healthcare patient access, revenue cycle, or customer service.
• On-site role in Falls Church, VA with day shifts.

Responsibilities

• Greet and interview incoming patients to identify needs and direct them accordingly.
• Coordinate with departments to assist or transport patients and collect required information.
• Resolve issues by clarifying problems and researching solutions and implementing them.
• Improve inefficiencies and share error trends with staff to improve results.
• Coordinate and facilitate Call Center for transfers to Oncology departments or individuals.
• Handle customer complaints with courtesy and empathy.

Skills

Patient service

Communication

Interpersonal skills

Healthcare access

Education

High School diploma or equivalent

Job description

Falls Church, VA, United States (On-site)

Job Description

Inova Cancer Center's Outpatient Clinic in Fairfax, VA is looking for a dedicated Oncology Patient Specialist 1 to join the team. This role will be full-time day shift: Monday-Friday. Available shifts are: 7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within established quality standards while contributing to a safe patient care environment. Performs assigned duties related to the patient intake process of patients to oncology services. Job Responsibilities

• Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
• Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.
• Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
• Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
• Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
• Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.
• May perform additional duties as assigned.

Minimum Qualifications Experience: 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.

Education - High School diploma or equivalent.

Preferred Qualifications Healthcare experience preferred.Associate's degree or higher degree preferred.

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Job Info

• Job Identification 684539
• Job Category Patient Services
• Locations Inova Health Center 8081 - Fairfax East (On-site)
• Degree Level High School Diploma or Equivalent (GED/HSE)