Oncology Patient Concierge & Care Coordinator

Inova Health; Falls Church (VA); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Dental/Vision coverage

Retirement plan with 5% match

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support sessions for you

Resumo da oferta

Inova Cancer Center's Outpatient Clinic in Fairfax, VA seeks an Oncology Patient Specialist 1 for full-time day shifts (7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm). The role greets patients, collects information, and helps direct them to appropriate oncology services while coordinating with departments for smooth patient flow.

The position emphasizes patient access, safety, and service excellence in a leading healthcare system that offers strong benefits and growth opportunities.

Qualificações

• Minimum qualifications include a high school diploma or equivalent.
• 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.

Responsabilidades

• Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; interviews patients to secure and document required medical, financial, demographic and insurance information.
• Resolves problems by clarifying issues, researching/exploring answers and implementing solutions.
• Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
• Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
• Gathers information about customer complaints in a courteous and professional manner; expresses sincere concern and empathy when dealing with customer complaints.
• May perform additional duties as assigned.

Conhecimentos

Customer service

Healthcare experience

Communication

Formação académica

High School diploma

Descrição da oferta de emprego

Inova Cancer Center's Outpatient Clinic in Fairfax, VA seeks an Oncology Patient Specialist 1 for full-time day shifts (7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm). The role greets patients, collects information, and helps direct them to appropriate oncology services while coordinating with departments for smooth patient flow.

The position emphasizes patient access, safety, and service excellence in a leading healthcare system that offers strong benefits and growth opportunities.