Oncology Patient Services Coordinator & Scheduler

Astera Cancer Care; Cleveland (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Oncology, a leading community-based cancer care network, seeks a Patient Services Coordinator to provide total medical office support, including registration and scheduling, while maintaining patient confidentiality and high service standards.

You will manage patient intake, insurance data, co-pays, and appointment scheduling across clinics, with proficiency in EHR systems and strong communication skills.

Qualifications

• High school diploma or GED.
• 5 years’ experience in a professional office with customer service required.
• Strong computer skills including Windows file management and MS Office.
• Electronic Medical Records experience required.
• Good verbal and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

Responsibilities

• Answers the telephone and greets patients in a courteous, efficient manner.
• Routes calls/messages to appropriate discipline/department.
• Ensures standardization of processes across all clinics.
• Conducts patient check-in, check-out and medical records handling.
• Enters patient information into PM/EHR systems.
• Collects co-pays and payments; manages daily deposits and sign-in sheets.
• Schedules patient appointments (internal and external).
• Generates daily reports for unscheduled orders and program details.
• Communicates with patients about the Patient Engagement Portal and registrations.
• Maintains confidentiality and adheres to SOPs; travels to satellite clinics as needed.

Skills

Customer service

Communication skills

MS Office

EMR experience

Education

High school diploma or GED

Tools

PM/EHR software

Job description

Tennessee Oncology, a leading community-based cancer care network, seeks a Patient Services Coordinator to provide total medical office support, including registration and scheduling, while maintaining patient confidentiality and high service standards.

You will manage patient intake, insurance data, co-pays, and appointment scheduling across clinics, with proficiency in EHR systems and strong communication skills.