Patient Services Coord.

US Oncology Inc.; Worth Township (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical

Healthcare Reimbursement Accounts (HR-

Health Savings Accounts (HAS)

Dental

Vision

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

Commuter Benefits

401(k)

Wellness Program

Job summary

Gynecologic Cancer Institute of Chicago, a division of Affiliated Oncologists, is seeking a Patient Services Coordinator. The role requires greeting patients, checking in, collecting demographics and insurance details, and scheduling follow-up appointments with precise coordination for cancer care teams.

Travel to Downers Grove and Burr Ridge is required, and the position emphasizes accuracy, confidentiality, and courteous patient interactions in a fast-paced oncology setting.

Qualifications

• High school diploma or equivalent required.
• At least 18 months of front medical office receptionist experience with insurance forms and scheduling software required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability and flexibility to manage shifting priorities.
• Shows work commitment and aims for quality in daily tasks.
• Bilingual skills are preferred.

Responsibilities

• Greet patients and visitors promptly in a courteous and professional manner.
• Check in patients and inform clinical staff of arrivals.
• Provide and explain paperwork for patient completion before examinations.
• Ensure insurance, demographics, and eligibility data are collected and entered.
• Collect, verify, and file patient forms.
• Update demographics and insurance information in the system.
• Collect co-pays and balances; issue receipts.
• Verify insurance and eligibility; obtain pre-authorizations or referrals.
• Answer and route routine questions; relay messages to appropriate staff.
• Schedule returning appointments per physician/office guidelines.
• Provide patients with appointment details, directions, and instructions.
• Maintain lobby area and general office supplies; ensure confidentiality.

Skills

Front desk receptionist experience

Bilingual (preferred)

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Join Gynecologic Cancer Institute of Chicago, A Division of Affiliated Oncologists as a Patient Services Coordinator!

*Travel to Downers Grove & Burr Ridge is required.

AO specializes in treating a variety of cancers including lymphoma lung, breast, prostate, gynecologic, colorectal and head and neck cancers. Our physicians and staff are multi-disciplinary team of highly experiencedcaregivers focused on helping patients and their families receive the best care and support possible.

SCOPE: Professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in a efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Performs general business office functions that may include some or all the following: patient payment posting; insurance verification and eligibility; obtain and/or enter referrals; and account follow-up and payment resolution. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• - Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• - Checks in patients and informs clinical staff of patient arrival.
• - Provides and explains paperwork for the patient to complete prior to examination.
• - Ensures all insurance, demographic, and eligibility information is obtained from patients and entered in the system in an accurate and timely manner.
• - Collects, proofs for completeness, and files patient forms.
• - Updates demographics and insurance information in the system.
• - Collects co-pays and balances; provides receipt.
• - Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals.
• - Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• - Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• - Checks patients out after examination.
• - Schedules returning appointments in accordance with physician and/or office guidelines.
• - Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• - Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• - Provides general administrative support by filing charts and forms.
• - Maintains lobby area in a neat and orderly manner.
• - Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• - Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• - Other duties as requested or assigned. May type memos and forms.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services
• Bilingual preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

HOURLY RANGE:

• $18 - $21 per hour

BENEFITS OFFERED:

• Medical
• Healthcare Reimbursement Accounts (HRCA)
• Health Savings Accounts (HAS)
• Dental
• Vision
• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Employee Assistance Program (EAP)
• Commuter Benefits
• 401(k)
• Wellness Program

Applicants will be hired into the title appropriate to their credentials and years of experience.