Oncology Patient Benefits Navigator

Maryland Oncology; Washington (District of Columbia); On-site; USD 27,000 - 42,000; Full time

Job summary

Maryland Oncology is hiring for a role that educates patients about insurance coverage and benefits, and helps coordinate cost estimates and financial assistance. The position works under general supervision within an oncology/hematology clinic environment across 15+ locations in Maryland and DC.

Responsibilities include gathering insurance information, obtaining pre-authorization, and updating patient records while ensuring privacy and accuracy.

Qualifications

• Knowledge of insurance coverage concepts and patient financial assistance workflows.
• Ability to educate patients on benefits, co-pays, and eligibility.
• Experience with billing, reimbursement forms, and cost estimation processes.
• Familiarity with HIPAA and confidentiality requirements.

Responsibilities

• Before treatment, collect insurance details and educate patients on coverage and out-of-pocket costs.
• Obtain pre-authorization or referral codes from Clinical Reviewer prior to treatment.
• Review patient account balances and coordinate with front desk for payments.
• Update demographics and insurance in the system during visits per SOPs.
• Maintain knowledge of available financial aid options and assist with forms.

Job description

Maryland Oncology is hiring for a role that educates patients about insurance coverage and benefits, and helps coordinate cost estimates and financial assistance. The position works under general supervision within an oncology/hematology clinic environment across 15+ locations in Maryland and DC.

Responsibilities include gathering insurance information, obtaining pre-authorization, and updating patient records while ensuring privacy and accuracy.