Oncology Patient Access & Scheduling Specialist

aoncology; Indianapolis (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

Hematology Oncology of Indiana is seeking a Patient Services Specialist (PSS) to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions, while ensuring accurate documentation and exceptional service. Cross-coverage across offices may occur.

The role requires strong communication, multitasking, and proficiency with EMR systems, with a focus on patient experience and regulatory compliance.

Qualifications

• High School Diploma; Associates degree preferred.
• Minimum 1 year healthcare setting experience; physician office preferred.
• Demonstrated customer service focus with attention to detail and multitasking.

Responsibilities

• Manage patient intake, scheduling, medical records, and payments.
• Greet patients and verify identity and demographic information.
• Schedule and coordinate appointments and physician support.
• Process payments and assist Financial Counselor when needed.
• Maintain EMR accuracy and HIPAA compliance.

Skills

Interpersonal skills

Communication

Multitasking

Microsoft Word

Excel

PowerPoint

Outlook

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Hematology Oncology of Indiana is seeking a Patient Services Specialist (PSS) to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions, while ensuring accurate documentation and exceptional service. Cross-coverage across offices may occur.

The role requires strong communication, multitasking, and proficiency with EMR systems, with a focus on patient experience and regulatory compliance.