Patient Services Specialist — Front Desk & Scheduling

aoncology; Naples (FL); On-site; USD 22,000 - 34,000; Full time

Job summary

Florida Oncology and Hematology is seeking a Patient Services Specialist (PSS) to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions with accuracy and care.

Ideal candidates will have at least one year in a healthcare setting, strong customer service skills, and bilingual abilities. The role involves coordinating across shifts, maintaining EMR documentation, and ensuring HIPAA compliance at a busy clinic.

Qualifications

• High School Diploma required; Associates degree preferred.
• Minimum of one year in a healthcare setting; physician office preferred.
• Bilingual required.
• Strong interpersonal and communication skills.
• Detail-oriented with multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients and verify identity per standards; document in the EMR.
• Schedule and manage patient appointments across multiple stations.
• Process patient payments and co-pays; coordinate with Financial Counselor.
• Maintain patient charts in the EMR and billing systems; ensure HIPAA compliance.
• Support billing, reconcile daily transactions, and report to departments.
• Provide coverage across locations as needed.

Skills

Customer service

Bilingual

Multitasking

Microsoft Office

Interpersonal skills

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Florida Oncology and Hematology is seeking a Patient Services Specialist (PSS) to provide front-end patient support, manage intake, scheduling, medical records, and financial transactions with accuracy and care.

Ideal candidates will have at least one year in a healthcare setting, strong customer service skills, and bilingual abilities. The role involves coordinating across shifts, maintaining EMR documentation, and ensuring HIPAA compliance at a busy clinic.