Oncology Patient Access Navigator - Remote

GSK; Durham (NC); Remote; USD 152,000 - 254,000; Full time

Job summary

GSK in the United States seeks a Patient Access Manager to act as the field-based single point of contact guiding providers and patients through onboarding, coverage, and access across the Oncology portfolio. You will support consent, enrollment, and ongoing treatment navigation with care teams.

This role emphasizes compliance, HIPAA, and accurate case documentation in Salesforce Health Cloud while educating offices on payer policies and facilitating referrals to specialty services.

Qualifications

• Bachelor's degree required; MBA preferred for advanced roles.
• 3+ years in field reimbursement, hub case management, or access programs.
• Ability to travel up to 20% and a valid driver's license.
• Experience with Salesforce Health Cloud or similar case-management systems.

Responsibilities

• Serve as the field-based SPOC for patients, caregivers, and HCP staff on coverage and access.
• Educate providers on payer policies, coding, and payment processes for oncology products.
• Support access case resolution including prior authorization and appeals.
• Identify and escalate complex payer barriers to leadership and specialists.
• Document all interactions in Salesforce Health Cloud and maintain records.
• Ensure HIPAA compliance and confidentiality across all activities.
• Collaborate with payer managers, specialty pharmacy teams, and sales within program guidelines.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

MBA

Job description

GSK in the United States seeks a Patient Access Manager to act as the field-based single point of contact guiding providers and patients through onboarding, coverage, and access across the Oncology portfolio. You will support consent, enrollment, and ongoing treatment navigation with care teams.

This role emphasizes compliance, HIPAA, and accurate case documentation in Salesforce Health Cloud while educating offices on payer policies and facilitating referrals to specialty services.