Oncology New Patient Coordinator: Scheduling & Intake

City of Hope; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Oncology in Round Rock, TX is seeking a New Patient Coordinator to join the Medical Oncology Department. This full-time role supports patient intake, scheduling, and registration at the 301 Seton Parkway clinic, with standard hours Monday through Friday and residency required in Texas.

Under supervision, you will manage new patient referrals, verify insurance eligibility, register accounts, and provide frontline service to patients and providers.

Qualifications

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phone calls, take messages and respond to routine patient, physician, and client inquiries.
• Follow-up on missing medical records and test results from referring providers.

Skills

Customer service

Adaptability

Problem solving

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

PMS/EHR platforms

Job description

Texas Oncology in Round Rock, TX is seeking a New Patient Coordinator to join the Medical Oncology Department. This full-time role supports patient intake, scheduling, and registration at the 301 Seton Parkway clinic, with standard hours Monday through Friday and residency required in Texas.

Under supervision, you will manage new patient referrals, verify insurance eligibility, register accounts, and provide frontline service to patients and providers.