New Patient Care Coordinator - Oncology

Us Oncology Inc; Round Rock (TX); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

The US Oncology Network is seeking a New Patient Coordinator to join Texas Oncology in Round Rock, TX. This full-time role supports the Medical Oncology Department, handling patient registration, scheduling, and coordination with a focus on HIPAA compliance and patient service excellence.

Key tasks include managing new patient referrals, verifying demographics and insurance, and communicating with patients and providers to ensure smooth visits. Onboarding within 45 days is required.

Competenze

• High School diploma or equivalent required.
• 2 years revenue cycle and/or patient access experience preferred.
• Knowledge of PMS and EHR platforms preferred.
• Proficiency with Microsoft Office (Outlook, Word, Teams, Excel) required.
• Must complete onboarding courses within 45 days of occupying position.

Mansioni

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the first point of contact.
• Assess patient needs to triage referrals and prioritize appointments.
• Answer phone calls, take messages, and respond to inquiries.
• Follow up on missing medical records and test results from referring providers.
• Obtain patient demographics, insurance, referral and other pre-visit information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefits and eligibility investigations.
• Provide appointment details including time, location, and directions.
• Distribute required forms prior to initial visit.
• Maintain and update physician schedules to ensure proper patient flow.
• Collaborate with clinical team to accommodate scheduling requests.
• Document and update patient records accurately in systems.

Conoscenze

Revenue cycle

Patient access

MS Office

Medical terminology

Onboarding within 45 days

Formazione

High School diploma or equivalent

Strumenti

PMS

EHR

Descrizione del lavoro

The US Oncology Network is seeking a New Patient Coordinator to join Texas Oncology in Round Rock, TX. This full-time role supports the Medical Oncology Department, handling patient registration, scheduling, and coordination with a focus on HIPAA compliance and patient service excellence.

Key tasks include managing new patient referrals, verifying demographics and insurance, and communicating with patients and providers to ensure smooth visits. Onboarding within 45 days is required.