Oncology Patient Access Coordinator

The US Oncology Network; Fort Worth (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

The US Oncology Network is seeking a New Patient Coordinator to join our team at the Texas Oncology Fort Worth clinic. This full-time role focuses on coordinating new patient referrals, verifying insurance, and registering patients in the practice management system.

You will serve as the first point of contact, delivering strong customer service to patients and internal/external stakeholders, while adhering to HIPAA and clinic guidelines. Onboarding training is required within 45 days.

Qualifications

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the clinic’s first contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phones, take messages and respond to routine inquiries.
• Follow-up on missing medical records and test results from referring providers.
• Obtain patient demographic, insurance, referral and other pre-visit information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details and directions.

Skills

PMS/EHR platforms

Medical terminology

Insurance benefits verification

Microsoft Office (Outlook, Word, Teams

Excel

Education

High School diploma or equivalent

Tools

Outlook

Word

Teams

Excel

Job description

The US Oncology Network is seeking a New Patient Coordinator to join our team at the Texas Oncology Fort Worth clinic. This full-time role focuses on coordinating new patient referrals, verifying insurance, and registering patients in the practice management system.

You will serve as the first point of contact, delivering strong customer service to patients and internal/external stakeholders, while adhering to HIPAA and clinic guidelines. Onboarding training is required within 45 days.