Remote New Patient Access Coordinator for Oncology

Texas Oncology; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas Oncology, part of The US Oncology Network, seeks a New Patient Coordinator to join our Radiation Oncology team in a remote capacity. The role supports scheduling, registration, and pre-visit coordination for new patients across the Austin-area Balcones clinic and surrounding sites.

Responsibilities include triaging referrals, verifying insurance, and maintaining patient records with HIPAA compliance. Ideal candidates have healthcare revenue cycle experience and proficiency with PMS/EHR

Qualifications

• High School diploma or equivalent required.
• Two years revenue cycle and/or patient access experience in healthcare preferred.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the clinic’s first contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer calls, take messages, and respond to routine inquiries from patients and providers.
• Follow up on missing medical records and test results from referring providers.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details and instructions for initial visits.
• Document/update patient records to ensure accuracy for all parties.

Skills

Microsoft Office

Medical terminology

HIPAA compliance

Education

High School diploma or equivalent

Tools

Outlook

Word

Teams

Excel

Job description

Texas Oncology, part of The US Oncology Network, seeks a New Patient Coordinator to join our Radiation Oncology team in a remote capacity. The role supports scheduling, registration, and pre-visit coordination for new patients across the Austin-area Balcones clinic and surrounding sites.

Responsibilities include triaging referrals, verifying insurance, and maintaining patient records with HIPAA compliance. Ideal candidates have healthcare revenue cycle experience and proficiency with PMS/EHR