Remote New Patient Coordinator — Oncology Care

US Oncology Network-wide Career Opportunities; Austin (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

The US Oncology Network is seeking a New Patient Coordinator to join our Radiation Oncology team in Austin, TX. This full-time remote position supports patient access, insurance verification, scheduling, and records management, ensuring timely access to care for cancer patients.

Under supervision, you will coordinate new patient referrals, verify demographics, coordinate appointments and maintain HIPAA-compliant documentation while collaborating with clinical staff.

Qualifications

• High School diploma or equivalent required.
• Two years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete onboarding courses within 45 days of occupying position.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the clinic's first point of contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer calls, take messages and respond to routine inquiries.
• Proactively follow-up on missing medical records and test results from referring providers.
• Obtain patient demographic, insurance, referral, and other pre-visit information.
• Verify and register patient accounts in the practice management system.

Skills

Patient access experience

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The US Oncology Network is seeking a New Patient Coordinator to join our Radiation Oncology team in Austin, TX. This full-time remote position supports patient access, insurance verification, scheduling, and records management, ensuring timely access to care for cancer patients.

Under supervision, you will coordinate new patient referrals, verify demographics, coordinate appointments and maintain HIPAA-compliant documentation while collaborating with clinical staff.