Oncology New Patient Navigator — Care Access & Scheduling

Duke Careers; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Oncology New Patient Coordinator (NPC) at Duke Health Lake Norman Hospital coordinates registration and scheduling for new oncology patients, ensuring accurate demographics, insurance data, and physician assignment. The NPC acts as the first point of contact, guiding patients through the initial visit planning and ensuring timely access to care.

This role requires independent decision making, strong customer service, and a solid understanding of cancer staging, diagnosis, and treatment

Qualifications

• High school diploma required; bachelor's degree preferred.
• Minimum 2 years of experience in oncology patient coordination or related role.

Responsibilities

• Schedule and coordinate oncology appointments and patient registrations.
• Collect and review patient records from multiple sources for new patients.
• Ensure complete, accurate documentation in Epic and related systems.
• Coordinate with disease group providers and care teams for timely visits.
• Assist in patient education and navigation during the first visit.

Education

High school diploma

Bachelor's Degree preferred

Job description

The Oncology New Patient Coordinator (NPC) at Duke Health Lake Norman Hospital coordinates registration and scheduling for new oncology patients, ensuring accurate demographics, insurance data, and physician assignment. The NPC acts as the first point of contact, guiding patients through the initial visit planning and ensuring timely access to care.

This role requires independent decision making, strong customer service, and a solid understanding of cancer staging, diagnosis, and treatment