Oncology Front Office Coordinator

Hartford HealthCare; Waterford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare in Waterford, CT seeks an Office Coordinator for the Oncology Practice Center to coordinate patient services and front‑office operations. You will schedule appointments, manage templates, and support resident/fellow rotations while ensuring efficient referrals and reporting.

This role requires 3 years in a fast-paced medical office, familiarity with Epic and MS Office, and strong knowledge of insurance requirements to assist patients and physicians effectively.

Qualifications

• High school diploma or equivalent.
• 3 Years of Experience in a fast-paced medical office.
• Epic experience preferred.
• Strong working knowledge of insurance requirements.
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.

Responsibilities

• Oversee all front office functions and maintain department organization.
• Perform administrative tasks including phones, scheduling appointments, referrals, and reporting.
• Manage provider templates and meeting schedules.
• Support front office staff questions and coverage.
• Support lean daily huddle board coordination.
• Serve as liaison between office staff, physicians, patients, hospital personnel, and patient accounts.
• Obtain prior authorizations and resolve missing charges to facilitate billing procedures.
• Assist patients and physicians with billing concerns and notify appropriate staff for resolution.
• Provide lead coordination and expert knowledge of the electronic scheduling system.

Skills

Front office coordination

Insurance requirements knowledge

Medical terminology knowledge

Billing procedures knowledge

Education

High school diploma or equivalent

Tools

Epic experience

Microsoft Office

Job description

Hartford HealthCare in Waterford, CT seeks an Office Coordinator for the Oncology Practice Center to coordinate patient services and front‑office operations. You will schedule appointments, manage templates, and support resident/fellow rotations while ensuring efficient referrals and reporting.

This role requires 3 years in a fast-paced medical office, familiarity with Epic and MS Office, and strong knowledge of insurance requirements to assist patients and physicians effectively.