Office Coordinator - Oncology

Hartford HealthCare; Waterford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare in Waterford, CT seeks an Office Coordinator for the Oncology Practice Center to coordinate patient services and front‑office operations. You will schedule appointments, manage templates, and support resident/fellow rotations while ensuring efficient referrals and reporting.

This role requires 3 years in a fast-paced medical office, familiarity with Epic and MS Office, and strong knowledge of insurance requirements to assist patients and physicians effectively.

Qualifications

• High school diploma or equivalent.
• 3 Years of Experience in a fast-paced medical office.
• Epic experience preferred.
• Strong working knowledge of insurance requirements.
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.

Responsibilities

• Oversee all front office functions and maintain department organization.
• Perform administrative tasks including phones, scheduling appointments, referrals, and reporting.
• Manage provider templates and meeting schedules.
• Support front office staff questions and coverage.
• Support lean daily huddle board coordination.
• Serve as liaison between office staff, physicians, patients, hospital personnel, and patient accounts.
• Obtain prior authorizations and resolve missing charges to facilitate billing procedures.
• Assist patients and physicians with billing concerns and notify appropriate staff for resolution.
• Provide lead coordination and expert knowledge of the electronic scheduling system.

Skills

Front office coordination

Insurance requirements knowledge

Medical terminology knowledge

Billing procedures knowledge

Education

High school diploma or equivalent

Tools

Epic experience

Microsoft Office

Job description

Location Detail: 5 Dayton Road Waterford (10535)

Shift Detail: Monday through Friday

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services– all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting‑edge technology.

The Office Coordinator will provide coordination of patient service within the Oncology Practice Center. The Office Coordinator performs a variety of clerical duties including but not limited to: scheduling of appointments in all areas mentioned above, managing provider templates, managing resident/fellow rotation schedules, supporting the front office staff, running standard department reports and managing department’s referrals.

Responsibilities

• Oversee all front office functions and maintains department organization
• Perform various administrative functions including phones, scheduling appointments, referrals, managing reporting, and other related computer tasks
• Manage provider templates and meeting schedule
• Support front office staff questions and coverage
• Support and manage lean daily huddle board
• Communicates effectively and acts as a liaison between office personnel, physicians, patients, hospital personnel, and patient accounts
• Researches and obtains prior authorizations and resolution to missing charges and other documents to facilitate efficient billing procedures and operations
• Assists patients and physicians regarding patient payment/billing concerns and notifies appropriate personnel to obtain resolution
• Provides lead coordination and expert knowledge of the electronic scheduling system

Qualifications

Education

• High school diploma or equivalent

Experience

• 3 Years of Experience in a fast‑paced medical office required
• Epic experience preferred.
• Strong working knowledge of insurance requirements
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.