Oncology Front Desk & Patient Experience Specialist

American Oncology Network, Inc.; Corpus Christi (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist in Corpus Christi, TX. The role supports frontline patient intake, scheduling, medical records, and financial transactions with a focus on accuracy and customer service.

Responsibilities include verifying patient information, maintaining EMR records, coordinating appointments, and ensuring HIPAA compliance across duties. This position requires at least 1 year in a healthcare setting and strong MS Office skills.

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum of 1 year experience in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients and verify identity per standards; document arrival status in EMR.
• Schedule appointments, manage physician calendars, and coordinate changes.
• Process patient payments and verify insurance; update records and follow HIPAA rules.
• Maintain medical records, process mail/faxes, and respond to inquiries.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Organizational skills

Education

High School Diploma

Associates degree preferred

Tools

EMR/EHR system

Microsoft Office (Word/Excel/PowerPoint/Outlook)

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist in Corpus Christi, TX. The role supports frontline patient intake, scheduling, medical records, and financial transactions with a focus on accuracy and customer service.

Responsibilities include verifying patient information, maintaining EMR records, coordinating appointments, and ensuring HIPAA compliance across duties. This position requires at least 1 year in a healthcare setting and strong MS Office skills.