Oncology Front Desk & Patient Care Concierge

Hackensack Meridian Health; Brick Township (NJ); On-site; USD 43,000 - 46,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient department’s front desk operations with a focus on patient satisfaction and efficient check-in/check-out processes. You will verify demographics, collect copays, and ensure accurate EMR data while upholding confidentiality.

You will coordinate scheduling, referrals, and paperwork, and assist with phone and email communications, supporting the care team across multiple New Jersey locations.

Qualifications

• High School diploma or GED required.
• 1+ years of customer service experience.
• Proficient with Microsoft Office and Google Suite.
• Strong written and verbal communication skills.
• Ability to travel between locations.
• Associates degree preferred.
• EMR/EHR experience preferred.

Responsibilities

• Promotes patient satisfaction by providing excellent service through courteous interactions with patients and visitors.
• Manages patient check-in/check-out process and collects copayments; verifies eligibility and referrals.
• Ensures accurate entry of patient demographics in EMR and processing of related forms.
• Coordinates referrals and ensures required paperwork is completed (ABN, HIPAA, etc.).
• Handles communications via EMR, phone, email, and RightFax; escalates issues as needed.
• Reviews mail and prepares necessary documents and reports.
• Maintains patient confidentiality and supports the care team across locations.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Microsoft Office

Google Suite

Professional demeanor

Travel flexibility

Education

GED

Associates Degree

Tools

EMR/EHR experience

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient department’s front desk operations with a focus on patient satisfaction and efficient check-in/check-out processes. You will verify demographics, collect copays, and ensure accurate EMR data while upholding confidentiality.

You will coordinate scheduling, referrals, and paperwork, and assist with phone and email communications, supporting the care team across multiple New Jersey locations.