Oncology Financial Counseling Coordinator

Cardinal Health; Madison (WI); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health’s Navista Revenue Cycle Management team seeks a Coordinator, Financial Counseling in Madison, WI to support patients and providers with financial clearance and education before services. The role focuses on reducing financial risk, improving reimbursement outcomes, and enhancing the patient experience through clear financial communication.

The position requires experience in healthcare financial roles, knowledge of insurance and oncology billing, and strong communication and

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
• Strong knowledge of insurance and benefits and patient Financial Assistance Programs
• Strong understanding of oncology treatment pathways
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred
• Working knowledge of ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures
• Background in financial counseling or patient-facing financial roles

Responsibilities

• Financial Counseling & Patient Support: Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility, including: Deductibles, Copayments, Coinsurance, Out-of-pocket maximums, Provide clear, compassionate communication regarding treatment costs and payment expectations prior to TOS.
• Financial Risk Identification: Evaluate potential financial risks associated with scheduled services, including: Coverage limitations, Medical necessity concerns, Frequency limitations, Out of Network Benefits and coverages, Proactively identify accounts that may result in patient balance or denied claims.
• Denials Prevention & Support: Collaborate with clinical and administrative teams to reduce the risk of claim denials; Support resolution of pre-service financial issues; Identify trends in financial risk.

Skills

Financial counseling

Patient support

Communication skills

Organizational skills

Analytical skills

Multi-system navigation

Critical thinking

Tools

EMR

Registration/PMS systems

VOB systems

Authorization / Financial clearance systems

Job description

Cardinal Health’s Navista Revenue Cycle Management team seeks a Coordinator, Financial Counseling in Madison, WI to support patients and providers with financial clearance and education before services. The role focuses on reducing financial risk, improving reimbursement outcomes, and enhancing the patient experience through clear financial communication.

The position requires experience in healthcare financial roles, knowledge of insurance and oncology billing, and strong communication and