Oncology Financial Counseling Coordinator

Maine Tech Hub; Augusta (ME); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

myFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health in Augusta, Maine is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services.

The role aims to improve reimbursement outcomes, minimize financial risk, and enhance the patient experience through proactive financial communication. Excellent customer service and HIPAA compliance are essential.

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred.
• Strong knowledge of insurance and benefits and patient Financial Assistance Programs.
• Strong understanding of oncology treatment pathways.

Responsibilities

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility, including deductibles, copayments, coinsurance, and out-of-pocket maximums.
• Provide clear, compassionate communication regarding treatment costs and payment expectations prior to services.
• Assist patients in understanding their financial obligations prior to services.
• Evaluate potential financial risks with scheduled services and escalate high-risk accounts as needed.
• Collaborate with clinical and administrative teams to reduce the risk of claim denials.

Skills

Billing systems

EOB interpretation

EMR systems

MS Office

Communication skills

Analytical skills

Organizational skills

Job description

Cardinal Health in Augusta, Maine is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services.

The role aims to improve reimbursement outcomes, minimize financial risk, and enhance the patient experience through proactive financial communication. Excellent customer service and HIPAA compliance are essential.