Oncology Financial Counseling Coordinator

Cardinal Health; California; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Job summary

Cardinal Health Navista seeks a Coordinator, Financial Counseling to support patients and providers with financial clearance, education, and risk identification before services. This role improves reimbursement outcomes and patient experience through proactive, transparent communication.

The position requires strong knowledge of insurance, oncology billing, and billing systems, with a focus on minimizing financial risk while delivering compassionate service in a fast-paced healthcare environment.

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred.
• Strong knowledge of insurance and benefits and patient Financial Assistance Programs.
• Strong understanding of oncology treatment pathways.
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred.
• Working knowledge of ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures.
• Experience with billing systems and interpreting EOBs.
• Proficiency in Microsoft Office Suite.
• Strong organizational, analytical, and communication skills.
• Ability to navigate multiple systems with ease, i.e. EMR, Registration/PMS systems, VOB systems, verifying Auth and Financial clearance with minimal direction from supervisor(s) and leadership.

Responsibilities

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility, including: Deductibles, Copayments, Coinsurance, Out-of-pocket maximums.
• Provide clear, compassionate communication regarding treatment costs and payment expectations prior to TOS.
• Assist patients in understanding their financial obligations prior to services.
• Evaluate potential financial risks associated with scheduled services, including: Coverage limitations, Medical necessity concerns, Frequency limitations, Out of Network Benefits and coverages.
• Proactively identify accounts that may result in patient balance or denied claims.
• Escalate high-risk accounts to leadership or appropriate teams for review.
• Collaborate with clinical and administrative teams to reduce the risk of claim denials.
• Support resolution of pre-service financial issues that may impact reimbursement.
• Assist in identifying trends related to financial risk and patient responsibility.
• Maintain accurate documentation of all financial discussions with patients.
• Ensure all notes are clear, complete, and compliant with organizational standards.
• Protect patient confidentiality in accordance with HIPAA standards.
• Work closely with clinical and administrative teams to ensure alignment on patient financial readiness.
• Communicate effectively with internal teams to support accurate and timely revenue cycle processes.
• Provide exceptional customer service with empathy, professionalism, and respect.
• Manage multiple tasks efficiently in a fast-paced environment.
• Demonstrate strong attention to detail and problem-solving skills.
• Maintain consistent attendance, punctuality, and teamwork.
• Support additional duties and projects as they are assigned.

Skills

Healthcare experience

Insurance knowledge

Communication skills

Analytical skills

Organization skills

Oncology billing

Tools

Billing systems

EMR systems

Microsoft Office

Job description

Cardinal Health Navista seeks a Coordinator, Financial Counseling to support patients and providers with financial clearance, education, and risk identification before services. This role improves reimbursement outcomes and patient experience through proactive, transparent communication.

The position requires strong knowledge of insurance, oncology billing, and billing systems, with a focus on minimizing financial risk while delivering compassionate service in a fast-paced healthcare environment.