Oncology Financial Care Navigator

LCMC Health; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

LCMC Health is seeking a healthcare financial counselor to review patient insurance coverage for oncology services, explain co-pays and deductibles, and identify eligibility for financial assistance.

Role involves collaborating with case management and social work teams, generating cost estimates for treatments, and guiding patients through billing questions. Strong knowledge of billing practices and EHR systems is essential.

Qualifications

• Minimum of 3 years’ experience in healthcare financial counseling, patient access or medical billing.
• Knowledge of insurance benefits/plans, medical terminology and healthcare billing practices.

Responsibilities

• Review and verify patient insurance coverage and benefits for oncology services.
• Provide explanations of co-pays, deductibles, coinsurance and non-covered services.
• Identify opportunities for insurance optimization and financial assistance programs.
• Collaborate with case management, social work, and outsource support.
• Generate and communicate cost estimates for oncology treatments.
• Assist patients with understanding bills and resolve discrepancies.
• Set up flexible payment plans based on financial capacity.

Skills

Insurance processes

Medical terminology

ICD-10 CPT coding

Detail oriented

EHR/Healthcare software

Communication

Bilingual (Spanish)

CRC/CFC certification desirable

Education

High School Diploma or GED

Associates degree in healthcare related field (preferred)

Tools

Electronic Health Records (EHR)

Job description

LCMC Health is seeking a healthcare financial counselor to review patient insurance coverage for oncology services, explain co-pays and deductibles, and identify eligibility for financial assistance.

Role involves collaborating with case management and social work teams, generating cost estimates for treatments, and guiding patients through billing questions. Strong knowledge of billing practices and EHR systems is essential.