Oncology Care Coordinator: Patient Access & Scheduling Expert

North East Medical Services; San Francisco (CA); On-site; USD 4,419,000 - 4,980,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Job summary

North East Medical Services is seeking an Oncology Coordinator in San Francisco to support patients and care teams during visits. You will handle check-in/out, insurance verification, appointments, and billing, while maintaining accurate records and excellent patient communication.

The role requires strong customer service, medical terminology knowledge, and at least 5 years in an oncology setting, with BLS certification and OSHA awareness. Bilingual skills are an asset.

Qualifications

• High school diploma or GED required.
• Minimum 5 years in an oncology center.
• Knowledge of basic medical terminology.
• Medical assistant or clinical Aide certificate desired.
• Typing speed of at least 35 wpm.
• Proficiency with Microsoft Office and basic computer skills.
• EPIC experience a plus.
• Strong customer service and communication skills.
• Attention to detail essential.
• Current Basic Life Support documentation required.

Responsibilities

• Greet, check-in/out patients, verify insurance, obtain prior authorization, and schedule appointments.
• Call patients and remind them of upcoming visits.
• Handle billing procedures including cashiering and charge summaries.
• Verify/update patient insurance and billing details as needed.
• Update demographic and financial data in records.
• Answer phone calls and respond to requests.
• Record patient vital signs in the EHR.
• Assist providers to ensure patient safety and understanding.
• Communicate instructions to patients and coordinate with the medical team.
• Prepare exam rooms before and after visits per policy and OSHA guidelines.
• Assist in patient discharge and answer final questions.
• Sort daily mail and prepare outgoing mailings.
• Perform other duties as required by supervisor.

Skills

Customer service

Communication skills

Typing 35 wpm

Bilingual English/Chinese (preferred)

Attention to detail

Microsoft Office

Education

High school diploma or GED

Medical assistant certification desired

Tools

EPIC

Microsoft Office

Job description

North East Medical Services is seeking an Oncology Coordinator in San Francisco to support patients and care teams during visits. You will handle check-in/out, insurance verification, appointments, and billing, while maintaining accurate records and excellent patient communication.

The role requires strong customer service, medical terminology knowledge, and at least 5 years in an oncology setting, with BLS certification and OSHA awareness. Bilingual skills are an asset.