ONCOLOGY COORDINATOR

North East Medical Services; San Francisco (CA); Sur place; USD 4 419 000 - 4 980 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

401(k)

Résumé du poste

North East Medical Services is seeking an Oncology Coordinator in San Francisco to support patients and care teams during visits. You will handle check-in/out, insurance verification, appointments, and billing, while maintaining accurate records and excellent patient communication.

The role requires strong customer service, medical terminology knowledge, and at least 5 years in an oncology setting, with BLS certification and OSHA awareness. Bilingual skills are an asset.

Qualifications

• High school diploma or GED required.
• Minimum 5 years in an oncology center.
• Knowledge of basic medical terminology.
• Medical assistant or clinical Aide certificate desired.
• Typing speed of at least 35 wpm.
• Proficiency with Microsoft Office and basic computer skills.
• EPIC experience a plus.
• Strong customer service and communication skills.
• Attention to detail essential.
• Current Basic Life Support documentation required.

Responsabilités

• Greet, check-in/out patients, verify insurance, obtain prior authorization, and schedule appointments.
• Call patients and remind them of upcoming visits.
• Handle billing procedures including cashiering and charge summaries.
• Verify/update patient insurance and billing details as needed.
• Update demographic and financial data in records.
• Answer phone calls and respond to requests.
• Record patient vital signs in the EHR.
• Assist providers to ensure patient safety and understanding.
• Communicate instructions to patients and coordinate with the medical team.
• Prepare exam rooms before and after visits per policy and OSHA guidelines.
• Assist in patient discharge and answer final questions.
• Sort daily mail and prepare outgoing mailings.
• Perform other duties as required by supervisor.

Connaissances

Customer service

Communication skills

Typing 35 wpm

Bilingual English/Chinese (preferred)

Attention to detail

Microsoft Office

Formation

High school diploma or GED

Medical assistant certification desired

Outils

EPIC

Microsoft Office

Description du poste

Job Details: Job Location: San Francisco, CA 94133, Salary Range: $32.08 - $36.15 Hourly, The Oncology Coordinator is primarily responsible for assisting patients and providers throughout a patient visit. This position works collaboratively with other health care members and will assist the medical team as needed to provide quality and accessible health care services to patients under the supervision of the Medical Director. This work location for this position may change based on operational needs.

ESSENTIAL JOB FUNCTIONS

• Greets, checks-in, and checks-out patients including checking insurance eligibility, obtaining prior authorization, scheduling appointments for patient, and collecting payments
• Calls patients and reminds them of upcoming appointments
• Performs billing procedures including cashier, running receipts, and charge summaries
• Verify/updates patient insurance and billing discrepancies
• Conducts periodic updates of demographic and financial data
• Answers phone calls and responds to requests appropriately
• Takes and records patient vital signs in EHR
• Assists providers in ensuring patient safety and understanding
• Communicate with patients regarding instructions and works with medical team as needed
• Prepares exam rooms before and after each patient in accordance with NEMS policy and OSHA guidelines.
• Assists in discharging the patient at the completion of the office visit and answers any final logistical questions the patient may have
• Receives and sorts daily mail
• Prepares and send out mailings
• Performs other job duties as required by manager/supervisor

Qualifications

• High school diploma or GED equivalent
• Minimum of 5 years of experience in an oncology center
• Knowledge of basic medical terminology
• Medial assistant or clinical Aide certificate desired
• Type at least 35 wpm
• Knowledge of Microsoft Office and basic computer skills
• Experience with EPIC is a plus
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly
• Must be detail oriented
• Current documentation of Basic Life Support is required

LANGUAGE

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
• Fluency in other languages is an asset

STATUS

• This is an FLSA non-exempt position.
• This is an OSHA high-risk position.
• This is a Full Time position.

NEMS BENEFITS

Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).