Onboarding & Systems Implementation Lead II

MetLife; Tampa (FL); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Vision and dental coverage

Short- and long-term disability

Life insurance

401(k) with employer matching

Employee Assistance Program (EAP)

Job summary

MetLife is recruiting for an Implementation Leader II in Specialty Market Implementation to onboard group customers and add new products. You will review plan designs, initiate billing, and deliver contracts for 2-999 lives across TPA/PEO/Association & AMB circles while communicating with partners to keep customers at the forefront.

This role emphasizes attention to timelines, detail, and collaboration with Implementation Leaders, Service, Sales, Underwriting, Claims, and Vendors to ensure

Qualifications

• 3+ years relevant business experience.
• Strong time management, organizational, and critical thinking skills with keen attention to detail and the ability to manage multiple projects with competing priorities simultaneously.
• Strong personal computer skills with experience in Microsoft Office Products (Word, Excel, PowerPoint, etc.).
• Detail-oriented and organized with the ability to manage multiple projects and competing priorities simultaneously, strong customer-facing and relationship skills, and a proactive approach to problem-solving with excellent attention to detail within tight timeframes.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.
• High school diploma or equivalent.

Responsibilities

• Create and manage plans, billing, and administration installations across all MetLife systems and product lines for multiple customers simultaneously, while maintaining organizational goals and key metrics aligned to processing times and quality.
• Review, update, and deliver contractual documents in partnership with Contract Analysts, initiate first month's billing, resolve member-level discrepancies, and track key milestones and tasks through the workflow tool with accurate case documentation.
• Communicate implementation timeline changes and provisional updates impacting customer setup to key stakeholders including Implementation Leaders, Sales, Service, Underwriting, Claims, and Vendors.
• Proactively identify and resolve potential issues or delays by reviewing system feeds, product and process reporting, and collaborating with IT partners; contribute to annual process reviews and recommend improvements to maximize efficiency and customer centricity.
• Maintain accurate workflow documentation, continuously learn new processes and systems, support team members with questions and case processing, and actively participate in training and daily team huddles.

Skills

Time management

Organizational skills

Attention to detail

Microsoft Office

Customer-facing

Problem solving

AI tools

Education

High school diploma

Bachelor's degree

Job description

MetLife is recruiting for an Implementation Leader II in Specialty Market Implementation to onboard group customers and add new products. You will review plan designs, initiate billing, and deliver contracts for 2-999 lives across TPA/PEO/Association & AMB circles while communicating with partners to keep customers at the forefront.

This role emphasizes attention to timelines, detail, and collaboration with Implementation Leaders, Service, Sales, Underwriting, Claims, and Vendors to ensure