Implementation Systems Analyst II - Onboarding & Billing

MetLif; Tampa (FL); On-site; USD 55,000 - 72,000; Full time

Job summary

MetLife is seeking an Implementation Leader II in Tampa, FL to guide the onboarding of group benefits customers new to MetLife or adding products. You will review plan designs, initiate billing, and deliver contracts for customers with 2-999 lives, coordinating with Contract Analysts and internal teams to keep customers at the center of every action.

In this role you will manage timelines, document workflows, and communicate updates to stakeholders across Sales, Service, Underwriting, Claims,

Qualifications

• 3+ years relevant business experience.
• Strong time management, organizational, and critical thinking skills with keen attention to detail and the ability to manage multiple projects with competing priorities simultaneously.
• Strong personal computer skills with experience in Microsoft Office Products (Word, Excel, PowerPoint, etc.).
• Detail-oriented and organized with the ability to manage multiple projects and competing priorities simultaneously, strong customer-facing and relationship skills, and a proactive approach to problem-solving with excellent attention to detail within tight timeframes.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.
• High school diploma or equivalent.

Responsibilities

• Create and manage plans, billing, and administration installations across MetLife systems and product lines for multiple customers simultaneously, while maintaining organizational goals and key metrics aligned to processing times and quality.
• Review, update, and deliver contractual documents in partnership with Contract Analysts, initiate first month's billing, resolve member-level discrepancies, and track key milestones and tasks through the workflow tool with accurate case documentation.
• Communicate implementation timeline changes and provisional updates impacting customer setup to key stakeholders including Implementation Leaders, Sales, Service, Underwriting, Claims, and Vendors.
• Proactively identify and resolve potential issues or delays by reviewing system feeds, product and process reporting, and collaborating with IT partners; contribute to annual process reviews and recommend improvements to maximize efficiency and customer centricity.
• Maintain accurate workflow documentation, continuously learn new processes and systems, support team members with questions and case processing, and actively participate in training and daily team huddles.

Skills

Time management

Attention to detail

MS Office

Customer-facing

Problem-solving

AI tools familiarity

Education

High school diploma

Bachelor's degree

Tools

Workflow tools

Job description

MetLife is seeking an Implementation Leader II in Tampa, FL to guide the onboarding of group benefits customers new to MetLife or adding products. You will review plan designs, initiate billing, and deliver contracts for customers with 2-999 lives, coordinating with Contract Analysts and internal teams to keep customers at the center of every action.

In this role you will manage timelines, document workflows, and communicate updates to stakeholders across Sales, Service, Underwriting, Claims,