Onboarding & Success Lead, Construction Software

Mortarlink; Clearwater (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Mortarlink is seeking a customer onboarding specialist to bring new customers live and ensure adoption across their teams. You will onboard from kickoff to go-live, train office staff and field crews, and own a book of accounts to grow engagement and satisfaction.

You'll translate customer feedback into product improvements and contribute to refining our onboarding playbooks as we scale the customer team.

Qualifications

• Experience explaining complex concepts clearly to non-technical users.
• Strong organizational skills and ability to juggle multiple customers.
• Willingness to grow with the company and take ownership of processes.

Responsibilities

• Onboard new customers from kickoff to go-live.
• Train office staff, PMs, and field crews on the platform.
• Own a group of accounts, keep them active, happy, and growing.
• Convert customer feedback into product improvements for the team.
• Help build and refine onboarding playbooks.

Skills

Construction background

SaaS onboarding

Job description

Mortarlink is seeking a customer onboarding specialist to bring new customers live and ensure adoption across their teams. You will onboard from kickoff to go-live, train office staff and field crews, and own a book of accounts to grow engagement and satisfaction.

You'll translate customer feedback into product improvements and contribute to refining our onboarding playbooks as we scale the customer team.