Post-Onboarding Customer Success Lead

Roofr; United States; Remote; USD 49,000 - 56,000; Full time

Benefits offered by this job

Annual company retreat

Learning & development opportunities

Home office setup stipend

Internet and phone allowance

Remote first culture

Weekly Friday paydays

Job summary

Roofr is growing its Customer Success team and is seeking a Customer Success Specialist to own and grow relationships with customers as they onboard, adopt tools, and expand workflows on the Roofr platform.

You'll partner with onboarding, implementation, support, retention, and account management to ensure customers realize full value and build long-term, efficient roofing businesses using Roofr's CRM and features.

Qualifications

• 2+ years in customer success, account management, or enablement in B2B/SaaS.
• Interest in how businesses operate, especially where tech adoption is not yet standard.
• Ability to read adoption data and translate into prioritized actions for each customer.
• Strong relationship-building skills with a focus on trust over time.
• Proactive mindset to spot signals early and act on them.
• High ownership to manage a portfolio of customers independently.
• Strong communication across calls, email, and video.

Responsibilities

• Own the customer relationship after onboarding handoff.
• Track access vs usage and close gaps through coaching and proactive outreach.
• Build genuine, trust-based relationships with customers who may be hesitant with technology.
• Serve as the voice of customers, surfacing patterns and friction to relevant teams.
• Partner cross-functionally with Account Management, Retention, Sales, Product, Onboarding.
• Contribute to improving the post-onboarding customer experience.

Skills

Customer success

Account management

SaaS

B2B

Job description

Roofr is growing its Customer Success team and is seeking a Customer Success Specialist to own and grow relationships with customers as they onboard, adopt tools, and expand workflows on the Roofr platform.

You'll partner with onboarding, implementation, support, retention, and account management to ensure customers realize full value and build long-term, efficient roofing businesses using Roofr's CRM and features.