Onboarding Specialist

Loop Voice, Inc.; Los Angeles (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Above-market pay

Meaningful equity

Full medical coverage

Unlimited PTO

Relocation coverage

Job summary

Loop Voice in Los Angeles seeks a hands-on onboarding specialist to get merchants live in days. You will install systems, sync knowledge bases, configure agents, and QA early calls before going live. You’ll also develop playbooks and automation to accelerate onboarding every month, then hand off to Customer Success.

The role emphasizes technical integrations, data handling, and relentless follow-through, with above-market pay, equity, full medical, and relocation support for the right candidate.

Qualifications

• Hands-on and technical enough to handle integrations and data.
• Obsessive follow-through and checklist discipline.
• Punctual, deadline-driven with strong time management.

Responsibilities

• Run onboarding for new merchants: install, number setup, knowledge base sync, and agent configuration.
• QA the first calls and tune before go-live.
• Build Playbooks and automations to speed onboarding each month.
• Hand off clean to Customer Success.

Skills

Hands-on

Technical

Detail-oriented

Time management

Tools

Shopify admin

Support tooling

Job description

Get new merchants live in days, not weeks: install, knowledge base, agent, first calls, first recovered order.

Los Angeles · In office, five days a week · Full-time · Above market + meaningful equity

About Loop

Loop Voice builds AI voice agents for ecommerce brands.

The agent calls shoppers to recover abandoned carts, upsell, win customers back and handle inbound support.

We have placed 100,000+ calls for 200+ merchants and hold 5.0 stars on the Shopify App Store.

The role

Get new merchants live in days, not weeks: install, knowledge base, agent, first calls, first recovered order.

What you'll do

• Run every new merchant through install, number setup, knowledge base sync and agent configuration.
• QA the first calls and tune before go-live.
• Build the playbooks and automations that make onboarding faster every month.
• Hand off clean to Customer Success.

What we're looking for

• Hands-on and technical enough to handle integrations and data.
• Obsessive follow-through.
• You like a checklist and you like beating the clock.

Nice to have

• Shopify admin.
• Support tooling.
• Basic scripting.

Above-market pay

We benchmark to the top of the market and pay above it. We would rather overpay the right person than underpay three.

Meaningful equity

Real ownership in a company built to win, not a token option grant.

Full medical coverage

Full medical coverage from day one.

Unlimited PTO

We measure output, not hours at a desk. Take the time you need to come back sharp.

Fully in office, Los Angeles

One office, one team, five days a week. Everything you need to do your best work is in the room.

Relocation and whatever else it takes

Relocation to Los Angeles covered. Then whatever else you need: the gear, the tools, the learning. We do whatever is needed to get the best people here and keep them.

We hire for Intelligence, Competitiveness and Extreme Ownership

Intelligence: You learn faster than the problem changes.

Competitiveness: You keep score and you hate losing more than you like winning.

Extreme Ownership: There is no 'not my job' here.