Merchant Onboarding & Launch Specialist – LA

Loop Voice; Los Angeles (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Above-market pay

Meaningful equity

Full medical coverage

Unlimited PTO

Relocation coverage

Job summary

Loop Voice in Los Angeles seeks a hands-on onboarding specialist to get merchants live in days. You will install systems, sync knowledge bases, configure agents, and QA early calls before going live. You’ll also develop playbooks and automation to accelerate onboarding every month, then hand off to Customer Success.

The role emphasizes technical integrations, data handling, and relentless follow-through, with above-market pay, equity, full medical, and relocation support for the right candidate.

Qualifications

• Hands-on and technical enough to handle integrations and data.
• Obsessive follow-through and checklist discipline.
• Punctual, deadline-driven with strong time management.

Responsibilities

• Run onboarding for new merchants: install, number setup, knowledge base sync, and agent configuration.
• QA the first calls and tune before go-live.
• Build Playbooks and automations to speed onboarding each month.
• Hand off clean to Customer Success.

Skills

Hands-on

Technical

Detail-oriented

Time management

Tools

Shopify admin

Support tooling

Job description

Loop Voice in Los Angeles seeks a hands-on onboarding specialist to get merchants live in days. You will install systems, sync knowledge bases, configure agents, and QA early calls before going live. You’ll also develop playbooks and automation to accelerate onboarding every month, then hand off to Customer Success.

The role emphasizes technical integrations, data handling, and relentless follow-through, with above-market pay, equity, full medical, and relocation support for the right candidate.