Product Manager

Loop Voice, Inc.; Los Angeles (CA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Above-market pay

Meaningful equity

Full medical coverage

Unlimited PTO

Relocation assistance

Job summary

Loop Voice is an LA-based company building AI voice agents for ecommerce brands. The role focuses on owning the merchant experience from install to first recovered order, turning calls and data into shipped improvements.

You will collaborate with Customer Success, Sales, Engineering and Design to write clear specs, run tests, and drive the roadmap based on real feedback and outcomes.

Qualifications

• Shipped B2B SaaS that customers paid for.
• Strong comfort with data and ecommerce operators.
• Clear written communication and quick decision-making.
• Willingness to be publicly wrong and fix it.

Responsibilities

• Own the merchant journey from install to first recovered order.
• Write crisp specs from real calls and real numbers.
• Run A/B tests on scripts, timing and offers.
• Coordinate weekly with Customer Success and Sales to feed the roadmap.
• Collaborate with engineering and design and measure results.

Skills

B2B SaaS

Data fluency

Ecommerce literacy

Clear writing

Tools

SQL

Job description

Own what the agent does and what the merchant sees. Turn call recordings, merchant feedback and revenue data into the next thing we ship.

Los Angeles · In office, five days a week · Full-time · Above market + meaningful equity

About Loop

Loop Voice builds AI voice agents for ecommerce brands.

The agent calls shoppers to recover abandoned carts, upsell, win customers back and handle inbound support.

We have placed 100,000+ calls for 200+ merchants and hold 5.0 stars on the Shopify App Store.

The role

Own what the agent does and what the merchant sees. Turn call recordings, merchant feedback and revenue data into the next thing we ship.

What you'll do

• Own the merchant journey from install to first recovered order.
• Write crisp specs from real calls and real numbers.
• Run the A/B tests on scripts, timing and offers.
• Sit with Customer Success and Sales every week and turn what they hear into roadmap.
• Ship with engineering and design, then measure.

What we're looking for

• You have shipped B2B SaaS that people paid for.
• You are fluent with data and with ecommerce operators.
• You write clearly and decide quickly.
• You are comfortable being wrong in public and fixing it.

Nice to have

• Ecommerce or retention marketing background.
• SQL.

Above-market pay

We benchmark to the top of the market and pay above it. We would rather overpay the right person than underpay three.

Meaningful equity

Real ownership in a company built to win, not a token option grant.

Full medical coverage

Full medical coverage from day one.

Unlimited PTO

We measure output, not hours at a desk. Take the time you need to come back sharp.

Fully in office, Los Angeles

One office, one team, five days a week. Everything you need to do your best work is in the room.

Relocation and whatever else it takes

Relocation to Los Angeles covered. Then whatever else you need: the gear, the tools, the learning. We do whatever is needed to get the best people here and keep them.

We hire for Intelligence, Competitiveness and Extreme Ownership

Intelligence: You learn faster than the problem changes.

Competitiveness: You keep score and you hate losing more than you like winning.

Extreme Ownership: There is no 'not my job' here.