Customer Success Manager

Loop Voice, Inc.; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Above-market pay

Meaningful equity

Full medical coverage

Unlimited PTO

Relocation support

Job summary

Loop Voice is building AI voice agents for ecommerce brands and is seeking a driven candidate to own merchant outcomes from pilots to annual contracts. You will drive revenue targets, manage renewal strategies, and coordinate with Product to optimize agent performance.

In-office role based in Los Angeles with above-market pay and meaningful equity. You will work on expanding merchant relationships, tracking metrics, and ensuring operational excellence across campaigns and accounts.

Qualifications

• Owned commercial outcomes for customers in ecommerce, retention or SaaS.
• Comfortable with numbers and tough conversations.
• Commercially sharp and relentlessly organised.

Responsibilities

• Run pilots and post-pilot accounts to attributed revenue targets.
• Own the weekly customer scoreboard: recovered revenue, calls placed, pickup rate and credits.
• Drive renewals and expansions into annual contracts.
• Spot what the agent should do better and get it fixed with Product.
• Be the merchant's operator, not their ticket queue.

Skills

Commercial focus

Numerical fluency

Organised mindset

Tools

Shopify

Klaviyo

Job description

Own a book of merchants from pilot to annual contract and make the weekly scoreboard something they look forward to.

Los Angeles · In office, five days a week · Full-time · Above market + meaningful equity

About Loop

Loop Voice builds AI voice agents for ecommerce brands.

The agent calls shoppers to recover abandoned carts, upsell, win customers back and handle inbound support.

We have placed 100,000+ calls for 200+ merchants and hold 5.0 stars on the Shopify App Store.

The role

Own a book of merchants from pilot to annual contract and make the weekly scoreboard something they look forward to.

What you'll do

• Run pilots and post-pilot accounts to attributed revenue targets.
• Own the weekly customer scoreboard: recovered revenue, calls placed, pickup rate and credits.
• Drive renewals and expansions into annual contracts.
• Spot what the agent should do better and get it fixed with Product.
• Be the merchant's operator, not their ticket queue.

What we're looking for

• You have owned commercial outcomes for customers in ecommerce, retention or SaaS.
• You are comfortable with numbers and with hard conversations.
• You are commercially sharp and relentlessly organised.

Nice to have

• Shopify, Klaviyo or retention-stack experience.

What you get

Above-market pay

We benchmark to the top of the market and pay above it. We would rather overpay the right person than underpay three.

Meaningful equity

Real ownership in a company built to win, not a token option grant.

Full medical coverage

Full medical coverage from day one.

Unlimited PTO

We measure output, not hours at a desk. Take the time you need to come back sharp.

Fully in office, Los Angeles

One office, one team, five days a week. Everything you need to do your best work is in the room.

Relocation and whatever else it takes

Relocation to Los Angeles covered. Then whatever else you need: the gear, the tools, the learning. We do whatever is needed to get the best people here and keep them.

We hire for Intelligence, Competitiveness and Extreme Ownership

Intelligence: You learn faster than the problem changes.

Competitiveness: You keep score and you hate losing more than you like winning.

Extreme Ownership: There is no 'not my job' here.