Onboarding Solutions Lead – Global Customer Success

DealHub Ltd.; Austin (TX); Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

DealHub Ltd. is seeking an Onboarding Manager to lead customer onboarding, acting as a trusted advisor.

You will run meetings across time zones, collaborate with multiple teams, and develop configurations and integrations within DealHub's ecosystem to deliver end-to-end solutions. Ideal candidates are fluent in English, possess strong communication and project-management skills, and can manage several tasks while maintaining a customer-first focus.

Formación

• Fluent in English with excellent written and verbal skills.
• Strong communication with customer-facing orientation.
• Strong analytical skills and a data-oriented mindset.
• Strong project management and multitasking abilities.
• Ambitious, problem-solving mindset.
• Able to work across time zones and manage calendar independently.
• Collaborative and team-oriented.
• Graduated in Information Technology/Industrial Engineering/Information Systems/Economics.
• Experience with CRM tools (Salesforce/HubSpot/Microsoft Dynamics) is advantageous.
• Experience implementing software end-to-end is advantageous.

Responsabilidades

• Lead the customer's onboarding process both high-level and low-level.
• Conduct customer meetings across multiple time zones.
• Collaborate with cross-functional teams on the onboarding solution.
• Configure integrations and tailor the DealHub solution to customer needs.
• Manage onboarding projects end-to-end and ensure customer satisfaction.

Conocimientos

Communication

Analytical thinking

Project management

Team collaboration

Time management

Customer-facing

Educación

Relevant degree fields

Herramientas

Salesforce

HubSpot

Microsoft Dynamics

Descripción del empleo

DealHub Ltd. is seeking an Onboarding Manager to lead customer onboarding, acting as a trusted advisor.

You will run meetings across time zones, collaborate with multiple teams, and develop configurations and integrations within DealHub's ecosystem to deliver end-to-end solutions. Ideal candidates are fluent in English, possess strong communication and project-management skills, and can manage several tasks while maintaining a customer-first focus.