Onboarding Operations Lead — Salesforce Expert

ScentAir; Charlotte (NC); On-site; USD 61,400 - 100,000; Full time

Job summary

A leading service provider in Charlotte, NC, is seeking an Onboarding Team Lead. This role involves overseeing the onboarding of new business accounts into Salesforce, mentoring the team, and ensuring high customer satisfaction. Candidates should have a bachelor's degree and significant experience in client onboarding, with proven capabilities in leadership and process management. The role offers a salary range of $61,400 - $100,000.

Qualifications

• 3+ years of experience in client onboarding, account management, or operations.
• 1-2 years in a leadership role.
• Proven ability to lead teams and manage workflows.

Responsibilities

• Lead and develop the onboarding team.
• Oversee setup of new business accounts in Salesforce.
• Serve as an escalation point for onboarding issues.

Skills

Leadership & Coaching

Customer Focus

Process Management

Cross-Functional Collaboration

Analytical & Problem-Solving Skills

Strong Attention to Detail

Education

Bachelor’s degree in Business, Operations, or related field

Tools

Salesforce

CRM Systems

ERP Systems

Job description

A leading service provider in Charlotte, NC, is seeking an Onboarding Team Lead. This role involves overseeing the onboarding of new business accounts into Salesforce, mentoring the team, and ensuring high customer satisfaction. Candidates should have a bachelor's degree and significant experience in client onboarding, with proven capabilities in leadership and process management. The role offers a salary range of $61,400 - $100,000.