Onboarding Operations Associate (Contractor Support)

TEKsystems; Jacksonville (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

TEKsystems is seeking an Onboarding Operations Associate to support post-offer screening, onboarding, and off-boarding for contract employees, clients, and delivery teams. The role focuses on delivering world-class customer service, coordinating orientations, and ensuring compliance across onboarding activities.

The position emphasizes accurate data handling, timely communications, and collaboration with field offices to ensure smooth onboarding and timely off-boarding processes for all parties

Qualifications

• 2+ years’ experience in a customer service related position.
• Associates degree or two years of applicable experience in customer service.
• BA/BS degree in Human Resources, Business, and Accounting preferred

Responsibilities

• Provide world class customer service in every interaction to ensure a quality candidate experience
• Receive and review onboarding trigger (ESF, SIF, or other forms)
• Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office
• Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
• Enter and manage background, drug testing and medical screening process for contractors
• Manage the HR folder process to ensure onboarding paperwork is completely in a timely manner
• Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
• Provide pre-employment documents and screen requirements to the candidate for review and signature
• Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
• Ensure that candidate information is set up in the system and appropriate provisioning is complete
• Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
• Document all candidate/contractor touchpoints and communicate updates in a timely manner
• Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness
• Manage and communicate off-boarding requirements
• Manage candidate off boarding, including termination notification, completion of unemployment data, meetings and hearings

Skills

Customer service

Communication

Teamwork

Confidentiality

Problem solving

Education

Associates degree or 2 years experience

BA/BS in HR/Business/Accounting preferred

Job description

TEKsystems is seeking an Onboarding Operations Associate to support post-offer screening, onboarding, and off-boarding for contract employees, clients, and delivery teams. The role focuses on delivering world-class customer service, coordinating orientations, and ensuring compliance across onboarding activities.

The position emphasizes accurate data handling, timely communications, and collaboration with field offices to ensure smooth onboarding and timely off-boarding processes for all parties