Onboarding Manager

Fetch Team; United States; Remote; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

Fetch Team is seeking an Onboarding Specialist to guide multifamily real estate partners from kickoff through full implementation. You’ll coordinate across Sales, Client Success, Field Operations, and Product to ensure smooth integrations and adoption.

In this role, you will train onsite staff, configure accounts, and establish scalable processes that uphold technical, operational, and SLA standards across portfolios.

Qualifikationen

• Experience leading complex, enterprise-scale rollouts with multiple stakeholders.
• Strong technical implementation skills across systems and integrations.
• Organized, strategic, customer-focused approach to onboarding.

Aufgaben

• Own the onboarding lifecycle for multifamily real estate partners.
• Lead post-sales handoff, account configuration, and software integrations.
• Train onsite staff and drive early adoption across new portfolios.
• Ensure implementations meet technical, operational, and SLA standards.
• Align Sales, Client Success, Field Operations, and Product throughout rollout.
• Build operational standards and processes to scale onboarding.

Kenntnisse

Multi-stakeholder rollout experience

Technical implementation skills

Organized, customer-focused mindset

Jobbeschreibung

Responsibilities

• Own the onboarding lifecycle for multifamily real estate partners
• Lead post-sales handoff, account configuration, and software integrations
• Train onsite staff and drive early adoption across new portfolios
• Ensure implementations meet technical, operational, and SLA standards
• Align Sales, Client Success, Field Operations, and Product throughout rollout
• Build operational standards and processes that let Onboarding scale

Requirements

• Experience running complex, multi-stakeholder enterprise rollouts
• Strong technical implementation skills
• Organized, strategic, customer-focused approach

Preferred Qualifications

• Experience in multifamily real estate

About the Company

• Fetch Team supports multifamily real estate partners including PMCs, REITs, and regional operations leaders.