Multifamily Onboarding Lead | Enterprise Implementations

Fetch Team; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Fetch Team is seeking an Onboarding Specialist to guide multifamily real estate partners from kickoff through full implementation. You’ll coordinate across Sales, Client Success, Field Operations, and Product to ensure smooth integrations and adoption.

In this role, you will train onsite staff, configure accounts, and establish scalable processes that uphold technical, operational, and SLA standards across portfolios.

Qualifications

• Experience leading complex, enterprise-scale rollouts with multiple stakeholders.
• Strong technical implementation skills across systems and integrations.
• Organized, strategic, customer-focused approach to onboarding.

Responsibilities

• Own the onboarding lifecycle for multifamily real estate partners.
• Lead post-sales handoff, account configuration, and software integrations.
• Train onsite staff and drive early adoption across new portfolios.
• Ensure implementations meet technical, operational, and SLA standards.
• Align Sales, Client Success, Field Operations, and Product throughout rollout.
• Build operational standards and processes to scale onboarding.

Skills

Multi-stakeholder rollout experience

Technical implementation skills

Organized, customer-focused mindset

Job description

Fetch Team is seeking an Onboarding Specialist to guide multifamily real estate partners from kickoff through full implementation. You’ll coordinate across Sales, Client Success, Field Operations, and Product to ensure smooth integrations and adoption.

In this role, you will train onsite staff, configure accounts, and establish scalable processes that uphold technical, operational, and SLA standards across portfolios.