Onboarding Lead for Builders SaaS — Omaha In-Office

Remarcable, Inc.; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) with company match

Two weeks paid time off in first year

Company holidays

Job summary

Remarcable, Inc. is seeking an Onboarding Project Manager to guide new customers through setup and configuration of our platform, ensuring a smooth and timely implementation.

You will train customers via product demos, onboarding calls, and group webinars, helping them see quick wins and value from day one. You’ll develop onboarding materials and self-serve documentation, act as the primary contact during onboarding, and collaborate with Sales and Customer Success to ensure seamless handoffs and

Qualifications

• 2+ years of Project Management experience OR 4+ years of experience in customer onboarding, implementation, training, or account management (B2B SaaS preferred).
• Experience or familiarity with the construction industry (electrical, mechanical, or general contracting) or construction technology is strongly preferred.

Responsibilities

• Lead onboarding journeys – Guide new customers through setup and configuration of our platform, ensuring a smooth and timely implementation.
• Train and empower – Deliver engaging product demos, onboarding calls, and group webinars to teach customers best practices and help them see quick wins.
• Create resources – Develop and maintain onboarding materials, training guides, and self-serve documentation to scale your impact.
• Be the customer’s go-to – Serve as the primary contact during onboarding, addressing questions, resolving setup issues, and ensuring customers feel supported.
• Collaborate across teams – Work closely with Sales to ensure a seamless handoff, and partner with Customer Success to transition accounts post-onboarding.
• Drive improvement – Capture feedback from new customers to help refine our onboarding experience and influence product enhancements.

Skills

Project Management

Customer Onboarding

Training

Account Management

B2B SaaS

Job description

Remarcable, Inc. is seeking an Onboarding Project Manager to guide new customers through setup and configuration of our platform, ensuring a smooth and timely implementation.

You will train customers via product demos, onboarding calls, and group webinars, helping them see quick wins and value from day one. You’ll develop onboarding materials and self-serve documentation, act as the primary contact during onboarding, and collaborate with Sales and Customer Success to ensure seamless handoffs and