Delivery Lead

Openkyber; Atlanta (GA); On-site; USD 117,000 - 124,000; Full time

Job summary

Openkyber, LLC is seeking a Senior Technical Program Manager to lead and scale high-visibility onboarding programs for strategic clients. You will collaborate with engineering, product, services, account teams, and external stakeholders to ensure seamless delivery.

Responsibilities include defining scope and milestones, developing repeatable onboarding playbooks, and managing API/data integration projects. Strong client-facing and technical fluency are essential for success.

Qualifications

• 7+ years of program or project management experience.
• 3+ years leading technical onboarding programs.
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• Proven track record delivering complex integrations across multiple teams.
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• Strong client-facing skills with executive communication.
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• Technical fluency in cloud architectures (AWS/Azure/GCP).
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• Experience managing multi-party dependencies and risks.
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• Proficiency with Jira/Confluence and program artifacts.
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• Excellent written and verbal communication.

Responsibilities

• Lead end-to-end technical onboarding programs for strategic clients.
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• Develop repeatable onboarding frameworks, playbooks, and automation.
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• Manage technical integration projects incl. APIs, data migrations, and connectors.
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• Act as senior program lead in client engagements and exec communications.
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• Coordinate cross-functional delivery across multiple teams and vendors.
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• Identify and resolve dependencies, risks, and milestones.
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• Drive go-live readiness and production support processes.
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• Measure onboarding outcomes and drive continuous improvement.
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• Mentor teams on agile delivery and release hygiene.
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• Influence roadmap with onboarding insights.

Skills

Program management

Technical onboarding

Client-facing

Cloud architectures

APIs data integration

Jira/Confluence

Stakeholder management

CI/CD

Project leadership

Education

Bachelor's degree in CS/Engineering or equivalent

Tools

Jira

Confluence

Salesforce or equivalent

Job description

Location: Omaha, NE Salary: $85.00 USD Hourly - $90.00 USD Hourly Description: Role: Program Manager IV Location: Omaha, NE Duration: 12+ Months (Contract to Hire) About the Role We are seeking a Senior Technical Program Manager to lead and scale high-visibility onboarding programs. In this role, you will collaborate across engineering, product, professional services, account teams, and external stakeholders to ensure seamless delivery.

Responsibilities:

• Lead end-to-end technical onboarding programs for strategic clients, defining scope, milestones, success criteria, and acceptance for each engagement.
• Develop and implement repeatable onboarding frameworks, playbooks, templates, and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real-time flows), including architecture handoffs, environment provisioning, and release coordination.
• Act as the senior program lead in client-facing engagements: run kickoffs, status reviews, steering committees, and executive communications; set expectations and escalates proactively.
• Coordinate cross-functional delivery across engineering, product, security, compliance, QA, operations, professional services, and third-party vendors.
• Identify, track, and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go-live and early production support, including runbooks, rollback plans, monitoring, alerts, and SLA handoffs.
• Measure and improve onboarding outcomes: time-to-value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT), and operational cost.
• Mentor implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and go-to-market teams to influence the roadmap based on onboarding insights and recurring client requirements.

Minimum Qualifications:

• 7+ years of program or project management experience, with at least 3 years leading technical, client-facing onboarding or implementation programs.
• Proven track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client-facing skills with the ability to present to senior executives, set expectations, and drive decisions.
• Technical fluency in cloud architectures (AWS/Azure/Google Cloud Platform), REST APIs, authentication/authorization patterns, data mapping/transformation concepts, and CI/CD.
• Experience managing multi-party dependencies (internal teams, vendors, client IT) and negotiating trade-offs under time pressure.
• Proficiency with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization, and stakeholder management skills.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).
• Prior experience building onboarding playbooks or automation for provisioning/data validation.
• Certifications such as PMP, SAFe, or Certified ScrumMaster.

Core Competencies:

• Client empathy and service orientation - prioritize client success while protecting product integrity and timelines.
• Strategic delivery mindset - align onboarding plans to business outcomes and customer value.
• Influence without authority - build consensus across distributed teams and external stakeholders.
• Risk-based decision making - surface trade-offs early and lead pragmatic mitigations.
• Continuous improvement - use metrics and feedback loops to scale and standardize repeatable processes.