Onboarding & Implementation Lead - AI B2B SaaS

Afro Talentos; San Francisco (CA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Equity

Job summary

Afro Talentos, a fast-growing seed-stage AI startup in San Francisco, is hiring a Customer Implementation Lead to build and own the onboarding function from the ground up. This high-impact individual contributor role offers direct access to the founders as you scale the implementation process.

You'll lead end-to-end onboarding for B2B customers, coordinate scoping, training, and go-live, and partner with Product and Engineering to turn feedback into product improvements.

Qualifications

• 2–5 years of experience in customer implementation or onboarding.
• Proven experience leading B2B SaaS onboarding projects.
• Experience training customers on software workflows.
• Ability to create repeatable onboarding processes from scratch.
• Strong communication, organization and project management skills.

Responsibilities

• Lead end-to-end customer onboarding journey from contract to adoption.
• Manage implementation projects including scoping, planning, training and go-live.
• Meet with customers to understand workflows and needs.
• Train end users to become confident users of the platform.
• Troubleshoot onboarding issues and serve as primary customer contact.
• Build repeatable onboarding processes and playbooks from scratch.
• Collaborate with Product and Engineering to turn feedback into improvements.
• Help establish the implementation function as an early team member.

Skills

B2B SaaS experience

Onboarding management

Customer training

Process creation

Project management

Strong communication

Education

Bachelor's degree or higher

Tools

Training & onboarding tooling

Job description

Afro Talentos, a fast-growing seed-stage AI startup in San Francisco, is hiring a Customer Implementation Lead to build and own the onboarding function from the ground up. This high-impact individual contributor role offers direct access to the founders as you scale the implementation process.

You'll lead end-to-end onboarding for B2B customers, coordinate scoping, training, and go-live, and partner with Product and Engineering to turn feedback into product improvements.