Onboarding & Growth: Client Success Manager

DoorDash, Inc.; Dallas (TX); On-site; USD 89,000 - 132,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Medical, dental, vision benefits

Paid time off

Job summary

DoorDash for Business is seeking a Scaled Client Success Manager to own product adoption, onboarding, and education for longtail unmanaged customers in North America. You will deliver enablement and activation at scale via digital-first programs while staying client facing and introducing new products and use cases.

Reporting to the Manager, Client Success, you will partner with Strategy & Operations, Analytics, and Product to translate insights into programs that unlock value for a large

Qualifications

• Minimum 2 years of experience in digital customer success, consultative sales or product operations.

Responsibilities

• Own customer onboarding and activation at scale through digital-first programs and remaining client facing.
• Partner with Analytics, Product, and Operations to turn insights into scalable programs.
• Use data to identify activation bottlenecks and drive adoption.

Skills

Digital customer success

Consultative sales

Product operations

Job description

DoorDash for Business is seeking a Scaled Client Success Manager to own product adoption, onboarding, and education for longtail unmanaged customers in North America. You will deliver enablement and activation at scale via digital-first programs while staying client facing and introducing new products and use cases.

Reporting to the Manager, Client Success, you will partner with Strategy & Operations, Analytics, and Product to translate insights into programs that unlock value for a large