Scaled Client Success Manager

DoorDash, Inc.; Tempe (AZ); In loco; USD 89.000 - 132.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Descrizione del lavoro

DoorDash, Inc. is seeking a Scaled Client Success Manager to own product adoption, onboarding, and education for a pooled segment of North American longtail unmanaged customers. You will drive enablement at scale through digital-first programs while remaining client-facing and introducing new features to increase usage.

You will partner with S&O, Analytics, and Product to turn insights into scalable programs, helping refine onboarding and activation motions for a growing customer base.

Competenze

• Minimum 2 years of experience in digital customer success, consultative sales or product operations.
• Ability to identify whitespace within complex customer organizations and translate needs into scalable product opportunities.
• Proven capability to thrive in an ambiguous environment.
• Effective verbal and written communication skills.
• Ability to analyze and coordinate data across sources.
• Ability to learn independently and manage multiple priorities.

Mansioni

• Own customer education and onboarding programs at scale: group training sessions, email campaigns, and lifecycle communications.
• Lead customer conversations to review a program, diagnose gaps, and prescribe next steps including new products or increased usage.
• Use data to spot signals of product growth, diagnose activation bottlenecks, and convert into data-backed recommendations.
• Test and iterate on campaigns and digital touchpoints, measuring adoption impact.

Conoscenze

Digital customer success

Consultative sales

Product operations

Data analysis

Cross-functional collaboration

Strong communication

Descrizione del lavoro

DoorDash, Inc. is seeking a Scaled Client Success Manager to own product adoption, onboarding, and education for a pooled segment of North American longtail unmanaged customers. You will drive enablement at scale through digital-first programs while remaining client-facing and introducing new features to increase usage.

You will partner with S&O, Analytics, and Product to turn insights into scalable programs, helping refine onboarding and activation motions for a growing customer base.