Onboarding & Adoption Client Success Manager

DoorDash, Inc.; Phoenix (AZ); On-site; USD 89,000 - 132,000; Full time

Benefits offered by this job

401(k) match

Parental leave (16 weeks)

Wellness benefits

Commuter benefits

Paid time off

Paid sick time

Job summary

DoorDash is seeking a Scaled Client Success Manager in the United States to drive product adoption, onboarding, and education for a pooled segment of longtail unmanaged customers in North America. You will lead enablement at scale, partnering with Strategy & Operations, Analytics, and Product to turn insights into scalable programs.

You will help refine onboarding motion, grow the function, and contribute to activation efforts, while remaining client-facing and introducing new products and

Qualifications

• 2+ years in digital customer success, consultative sales, or product operations.
• Ability to identify whitespace within complex organizations and translate needs into scalable opportunities.
• Able to thrive in ambiguity and communicate effectively.

Responsibilities

• Support a pooled segment of customers through a one-to-many model, prioritizing outreach by signal.
• Own education and onboarding programs at scale: group training, email campaigns, lifecycle communications.
• Become an expert in DoorDash for Business products and drive adoption with targeted plays.
• Lead conversations to review programs, diagnose gaps, and prescribe next steps including new products or use cases.
• Use data to spot activation signals and turn them into recommendations.
• Test and iterate on campaigns and measure adoption impact.

Skills

Digital customer success

Consultative sales

Product operations

Job description

DoorDash is seeking a Scaled Client Success Manager in the United States to drive product adoption, onboarding, and education for a pooled segment of longtail unmanaged customers in North America. You will lead enablement at scale, partnering with Strategy & Operations, Analytics, and Product to turn insights into scalable programs.

You will help refine onboarding motion, grow the function, and contribute to activation efforts, while remaining client-facing and introducing new products and