Growth-Focused Client Success Manager: Onboarding & Adoption

DoorDash, Inc.; Atlanta (GA); On-site; USD 89,000 - 132,000; Full time

Job summary

DoorDash, Inc. is seeking a Scaled Client Success Manager to own onboarding, education, and product adoption for a pooled segment of longtail unmanaged customers in North America.

You will be a proactive partner delivering enablement at scale through digital-first programs while remaining client facing to introduce new products and features. You will partner with Strategy & Operations, Analytics, and Product to turn insights into scalable programs that unlock value across a large customer

Qualifications

• Minimum 2 years of experience in digital customer success or related roles.
• Ability to identify whitespace within complex customer organizations and translate into scalable product opportunities.
• Effective in ambiguous environments.
• Strong written and verbal communication.
• Data analysis and cross-functional coordination across sources.
• Ability to juggle multiple priorities independently.
• Willingness to seek guidance and engage in cross-functional projects.
• Experience in food delivery and/or SaaS preferred.

Responsibilities

• Own onboarding and activation at scale through digital-first programs.
• Lead customer education through group training, emails, and lifecycle communications.
• Drive adoption by becoming an expert in the DoorDash for Business product suite.
• Lead conversations to diagnose gaps and prescribe next steps, including new products or use cases.
• Use data to identify activation bottlenecks and provide data-backed recommendations.
• Test and iterate on campaigns and measure impact on adoption.

Skills

Digital customer success

Consultative sales

Product operations

Data analysis

Cross-functional collaboration

Communication

Job description

DoorDash, Inc. is seeking a Scaled Client Success Manager to own onboarding, education, and product adoption for a pooled segment of longtail unmanaged customers in North America.

You will be a proactive partner delivering enablement at scale through digital-first programs while remaining client facing to introduce new products and features. You will partner with Strategy & Operations, Analytics, and Product to turn insights into scalable programs that unlock value across a large customer