Scale-Driven Client Success Manager

DoorDash, Inc.; Detroit (MI); Remote; USD 89,000 - 132,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Medical, dental, and vision benefits

11 paid holidays

Job summary

DoorDash is seeking aScaled Client Success Manager to drive product adoption, onboarding, and education for a pooled North America customer segment. You will partner with Strategy & Operations, Analytics, and Product to turn insights into scalable programs and activations for a large customer book.

You’ll work in a proactive, solutions-oriented role focusing on digital-first enablement while remaining client-facing to introduce new products and features that increase usage and value.

Qualifications

• Minimum 2 years of experience in digital customer success, consultative sales, or product operations.
• Ability to identify whitespace within complex customer organizations and translate needs into scalable opportunities.
• Strong communication skills, verbal and written.

Responsibilities

• Support a pooled segment of customers through a one-to-many model, prioritizing outreach by signal.
• Own onboarding programs at scale: group training, email campaigns, lifecycle communications.
• Become an expert in the DoorDash for Business suite and drive adoption through repeatable plays.
• Lead conversations to review programs, diagnose gaps, and prescribe next steps including new products or usage.
• Use data to spot signals, diagnose activation bottlenecks, and make data-backed recommendations.
• Test and iterate on campaigns and measure adoption impact.

Skills

Digital customer success

Consultative sales

Product operations

Data analysis

Communication

Job description

DoorDash is seeking aScaled Client Success Manager to drive product adoption, onboarding, and education for a pooled North America customer segment. You will partner with Strategy & Operations, Analytics, and Product to turn insights into scalable programs and activations for a large customer book.

You’ll work in a proactive, solutions-oriented role focusing on digital-first enablement while remaining client-facing to introduce new products and features that increase usage and value.