Scale-Driven Client Success Manager

DoorDash, Inc.; Charlotte (NC); In loco; USD 89.000 - 132.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) match

Parental leave

Wellness benefits

Commuter benefits

Paid time off

Paid sick leave

Medical/dental/vision

Descrizione del lavoro

DoorDash, Inc. is seekingScaled Client Success Managers to own product adoption, education, and onboarding for a pooled segment of longtail unmanaged customers across North America.

You will deliver enablement and activation at scale through digital-first programs while remaining client facing and introducing new products and use cases. Reporting to the Manager, Client Success, you’ll partner with Strategy & Operations, Analytics, and Product to turn insights into programs that unlock value for

Competenze

• 2+ years of experience in digital customer success, consultative sales or product operations.
• Identify whitespace within complex customer organizations and translate needs into scalable product opportunities.
• Thrive in an ambiguous environment and communicate effectively, both verbally and in writing.
• Coordinate data across multiple sources and learn independently while juggling priorities.

Mansioni

• Support a pooled segment of customers through a one-to-many model, prioritized by signal.
• Own onboarding and education programs at scale: group training, emails, lifecycle communications.
• Become an expert in the DoorDash for Business suite and drive adoption via repeatable plays.
• Lead conversations to review programs, diagnose gaps, and prescribe next steps including new products or use cases.
• Use data to spot growth signals and diagnose activation bottlenecks for data-backed recommendations.
• Test and iterate campaigns and measure what moves adoption.

Conoscenze

Digital customer success

Onboarding at scale

Data-driven

Cross-functional

Communication skills

SaaS experience

Descrizione del lavoro

DoorDash, Inc. is seekingScaled Client Success Managers to own product adoption, education, and onboarding for a pooled segment of longtail unmanaged customers across North America.

You will deliver enablement and activation at scale through digital-first programs while remaining client facing and introducing new products and use cases. Reporting to the Manager, Client Success, you’ll partner with Strategy & Operations, Analytics, and Product to turn insights into programs that unlock value for