LEAD ADMINISTRATOR L1

Wipro; New York (NY); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Job summary

Wipro Limited is seeking an experienced IT Support professional to deploy and support Mac/Windows/ChromeOS, manage hardware, and ensure smooth operations across user devices in a New York environment.

Qualified candidates have 4+ years of hands-on IT support, strong networking knowledge, and proficiency with Atlassian, Google Workspace, Slack, and Zoom. The role includes system administration and collaboration with vendors, with benefits and post-offer screening as applicable.

Qualifications

• 4+ years hands-on IT support experience.
• Excellent communication skills and professionalism.
• Experience supporting macOS 10.15+ and Windows 10+.
• Understanding of networking concepts (DNS, DHCP, Email, HTTP, SSL, TCP/IP).
• Proven hardware troubleshooting, deployment, and asset management.
• Experience with SSO and MFA; onboarding/offboarding.
• Experience with server administration and collaboration tools (Atlassian, Google Workspace, Slack, Zoom).
• Experience with scripting, programming, or SQL; project management.
• Ability to work autonomously with limited supervision.

Responsibilities

• Mac/Windows/ChromeOS deployment and support
• User hardware/software/peripheral support
• LAN troubleshooting and support
• Systems administration
• Hardware procurement and asset management
• Creating and maintaining documentation
• Mentoring and handling escalations from junior and MSP technicians

Skills

IT support

Communication

Networking concepts

Hardware troubleshooting

Security & Access

Server administration

Atlassian

Google Workspace

Slack

Zoom

Scripting/SQL

Project management

Mac/Windows support

DNS/DHCP

Autonomy

Tools

Atlassian

Google Workspace

Slack

Zoom

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Responsibilities

• Mac/Windows/ChromeOS deployment and support
• User hardware/software/peripheral support
• LAN troubleshooting and support
• Systems administration
• Hardware procurement and asset management
• Creating and maintaining documentation
• Mentoring and handling escalations from junior and MSP(Managed Service Provider) technicians

Qualifications

• Experience Requirement: 4+ years of hands‑on IT Support experience.
• Communication: Excellent communication skills and professionalism.
• Operating Systems: Experience supporting Macintosh OS 10.15 or later; Experience supporting Microsoft Windows 10 or better.
• Networking: Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
• Hardware & Troubleshooting: Proven skills in troubleshooting, deployment, and liquidation of hardware; May require lifting or carrying desktop computers up to 25 lbs; Experience with Data Cabling / Computer Facilities maintenance.
• Security & Access: Experience with SSO and MFA; Onboarding and Offboarding processes.
• Systems & Tools: Experience with server administration; Experience with Atlassian, Google Workspace, Slack, Zoom.
• Additional Technical Skills: Experience with scripting, programming, or SQL; Experience with project management.
• Autonomy: Proven ability to work successfully with limited supervision.

Mandatory Skills: Desktop Support.Experience: 5-8 Years.The expected compensation for this role ranges from $60,000 to $135,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.